Refund, Return, and Cancellation Policy
We understand that circumstances may arise where you need to change or cancel your order. While we strive to accommodate our customers, due to the nature of pharmaceutical products and industry regulations, returns, refunds, and cancellations are handled on a case-by-case basis.
Key Points to Note
1. Prescription Medicines
o Prescription medicines cannot be returned or refunded once sold, as they are legally yours after dispensing.
o Exceptions apply if the product is damaged or there is an error in dispensing (e.g., incorrect medication or dosage). In such cases, we may issue a replacement within 3 working days, subject to photographic or video evidence.
2. Cancellation Policy
o You may cancel your order within 1 hour of purchase.
o After 1 hour, orders are marked as "processing," and cancellations or refunds are no longer accepted.
o Refunds for cancellations made within the 1-hour window will typically be processed within 3-5 working days.
3. Non-Prescription Medicines
o For non-prescription (over-the-counter) medicines, returns may be considered if the product is unopened, sealed, and returned within a specific time frame. This is subject to approval.
4. Damaged or Faulty Products
o If a product arrives damaged or faulty, please notify us immediately. Refunds or replacements may be issued once evidence (photos or videos) is provided and verified.
5. Online Purchases and Consumer Rights
o While the Consumer Contracts Regulations provide a 14-day âcooling-offâ period for many online purchases, this does not apply to medicines.
o We adhere to the Consumer Rights Act (2015) and the Distance Selling Regulations, ensuring fair and lawful practices.
How to Request a Refund, Return, or Cancellation
⢠Contact Us: Notify us as soon as possible via email at info@ukweightloss.co.uk or call us at 07405503752.
⢠Proof of Purchase: Provide your receipt or order confirmation.
⢠Refund Request in Writing: Refund requests for cancellations made within the 1-hour window must be submitted in writing within 5 days of the original cancellation.
Important Notes
⢠We cannot accept returned medications unless they are faulty or incorrect. This ensures the safety and integrity of pharmaceutical products.
⢠Refunds and cancellations are not guaranteed after the 1-hour window.
Practical Steps
1. Check Your Order Carefully: Ensure accuracy before submitting your order.
2. Contact Us Quickly: If you have concerns, contact us immediately to resolve them promptly.
Our policies are in place to protect public health and ensure compliance with pharmaceutical regulations. Thank you for your understanding.
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