Complaint Policy
How we will deal with your complaint:
We pride ourselves in delivering excellent care to all our clients. However, should you be dissatisfied and wish to raise concernâs; we will endeavour to resolve your dissatisfaction in accordance with our complaint protocol.
If you wish to make formal or informal complaint to us: it can be made via the following ways:
Email: info@ukweightloss.co.uk
Post: Kafayat Brown (Adexcel Aesthetics Clinic)
Text message (WhatsApp) or call us on 07405503752.
Once we have received your complaint it will be dealt with in accordance with the following 3 steps procedures.
Stage 1
You will be sent an acknowledgement within ten working days of receipt of your complaint. If we are unclear as to any aspect of the issues you have raised with us, we may ask you for additional information or clarification to investigate the matter further. If we do not receive clarification within 20 working days, we will be unable to review the complaint and the case will be closed.
Stage 2
The Team will review your complaint and a full reply will be sent to you within 20 working days. You may respond in writing to us.
Stage 3
If you are dissatisfied with this response, you can refer your complaint in writing to the Director. All aspects of the complaint will be reviewed, and a response sent to you within 15 working days. If you remain unhappy with the final response your next step is to seek independent legal advice.
We comply with the CQC Health and Social Care Act 2008 (Regulated Activities) Regulations 2014:
Regulation 16- management of complaints. All patient dissatisfactory information is monitored through our Clinical Governance process and used to improve practice.
Care Quality Commission
20 Grosvenor Place
London, SW1X 7HN
